Chief Information Officer - Executive Director, Information Technology

Job Details

JOB POSTING #:  2022-0246

POSTING PERIOD:  Monday, September 19, 2022 at 8:30 AM to Thursday, October 6, 2022 at 4:30 PM

DEPARTMENT: Information Technology

UNION: Non-Union


POSITION STATUS: Regular Full-Time



RATE OF PAY: $135,613.74- $164,839.14 Annually



Windsor, Ontario is the country’s most southerly city and gateway to Canada through North America’s busiest international border crossing. We are a welcoming community boasting of excellent educational institutions, a diverse and rapidly expanding economy, and an enviable climate.  A spectacular waterfront overlooking our Michigan neighbours, glorious gardens, bike and walking trails, a myriad of festivals and events, enticing attractions, and easily accessible major metropolitan areas combine to offer a variety of engaging leisure pursuits.  Windsor offers a superior quality of life with attractive affordability.

The Corporation of the City of Windsor is a $1 Billion enterprise, with over 3000 employees across a number of disciplines.


The Chief Information Officer – Executive Director is a key member of the senior management team, providing visible and inspiring leadership while actively pursuing innovative and visionary methods to deliver services effectively and efficiently through a business focus and customer service-oriented approach.

Reporting to the Commissioner, Economic Development & Innovation, the CIO-ED will be instrumental in assisting the organization in lean process reviews and redesigns to support the alignment of business processes to digital solutions, the implementation of customer-focused solutions, and various change management activities that reduce resistance, improve communication and facilitate collaboration to address the challenges inherent in major technology changes.  Further the ED is accountable for service delivery in alignment with program area objectives, corporate goals and priorities, and compliant with legislated requirements and City policies, while meeting the management performance expectations of City Council and the Corporate Leadership Team.


  • Accountable to set the overall strategic vision and direction of the Information Technology department, and provide leadership to achieve the business goals and objectives of a complex and multifaceted Corporation and its various applicable Agencies, Boards and Commissions.
    • Proactively pursue continuous improvement and seek out innovative practices for service delivery
  • Accountable to ensure the effective and efficient operations of the IT department:
    • Create and motivate a dynamic, responsive team of IT professionals
    • Hire and train qualified talent
    • Set goals and outline deliverables
    • Ensure a supportive, productive and empowering work environment
  • Responsible to balance customer service expectations while guarding the security of the Corporation’s technology assets.
    • Collaborate with corporate stakeholders to develop IT strategies that support each area to meet both current and future needs
    • Direct and support special corporate and/or community projects for the implementation of technology
  • Responsible for all Information Technology resources
    • Direct oversight of the City’s technology infrastructure, enterprise systems, services and all devices connected to the corporate network.
    • Direct the procurement of corporate technology products or services.
    • Develop and implement technology policies and procedures for the Corporation
    • Lead a team to design and implement nimble and effective training for departmental and corporate staff.
    • Responsible for the security and integrity of all corporate data.
  • Direct the preparation and monitoring of the current Operating and Capital budget for the Information Technology Department and all Corporate Technology projects.
  • Write reports and make presentations to management and City Council.
  • Will perform Occupational Health and Safety duties as outlined in the Corporation’s Health and Safety Program.
  • Will perform other related duties as required.



  • Must have a University Degree in one of the following areas: Computer Science, Business Administration, Engineering, Sciences, Information Studies, Math or Ontario Ministry of Education equivalency and over ten (10) year’s progressively responsible management experience in a complex Information Technology environment;

  • Must have the ability to travel to offsite locations in a timely and expedient manner as required. If method of travel is by vehicle a current valid and lawful Driver’s License is required in accordance with the Highway Traffic Act and must provide a driver’s abstract as a condition of employment;
  • Must possess excellent oral and written communication skills and the necessary administrative and people skills to maintain effective relations with City Council, provincial and federal ministry representatives, outside boards and commissions, other Service Areas and Technology Services staff.
  • Must have a good understanding of current technology, trends and the use of technology in a complex business environment.
  • Must have extensive experience with the implementation of new technology seamlessly within legacy environments.
  • Must have extensive experience in problem solving and crisis management.
  • Must have experience negotiating complex computer contracts with vendors.
  • Must have general knowledge of principals of accounting, budgets, forecasting, short and long range planning.
  • Must have the ability to communicate and establish effective relations with all staff levels, with elected officials, unions, and the general public.
  • Should have knowledge of the Occupational Health & Safety Act, its regulations and knowledge of the hazards associated with the work;
  • Will be required to complete and remain current as per the requirements of the Corporation’s Management Certificate Program;
  • Progression through the Art of Supervision Program Certificate or a supervisory program of a similar nature is considered an asset;
  • The physical demands analysis associated with this job indicates a sedentary level of work.


  • All City of Windsor employees are required to be fully vaccinated as a condition of employment in accordance with the City’s COVID-19 Vaccination Policy
  • Only those applicants selected for an interview will be acknowledged
  • We offer a smoke-free office environment
  • Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
  • The Corporation of the City of Windsor is an Equal Opportunity Employer

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.