Manager of Employee Service Centre & Total Rewards

Job Details

JOB POSTING #:   2023-0160

POSTING PERIOD:  Tuesday, April 25, 2023 at 8:30 AM to Monday, May 1, 2023 at 4:30 PM

DEPARTMENT: Human Resources

UNION:   Non-Union


POSITION STATUS:  Regular Full-Time



RATE OF PAY:  $113,740.35 - $138,252.69 annually



  • Reporting to the Executive Director of Human Resources, the Manager of Employee Service Centre & Total Rewards is responsible for managing, coordinating and leading the Employee Service Centre (ESC).
  • Responsible for the overall management and administration of the group benefit program, including Health Benefits/LTD/Life Insurance/STD and OMERS pension plan.
  • Will continually review and analyze current benefit programs and processes to make recommendations for program/process improvements.
  • Work with external Benefit Consultant to negotiate new terms and costs for all benefit programs.
  • Responsible to plan, develop, communicate, implement, update and maintain all Corporate salary schedules.
  • Implement and ensure the appropriate practices are provided for Pay Equity and Pay Equity Maintenance Plans for both the unionized and non-unionized workforce for both Provincial and Federally regulated employees.
  • Oversight for developing and maintaining a total compensation program which includes job evaluation framework of both union and non-union positions, provincial & federally regulated employees, including processes and managing comparative data.
  • Accountable for establishing and maintaining total compensation programs and processes and ensures consistent administration and application. Develops, recommends and implements policies and programs related to benefit planning, salary administration, people analytics, total rewards and other strategic corporate initiatives.
  • Recommends efficiencies including technology/automation improvement and integration. This position will develop reports and produce HR analytics, metrics and costing for the purposes of key performance indicators and to enable delivery of HR services in an efficient, cost effective manner. 
  • Accountable for HCM data quality and integrity, system maintenance and the successful implementation of new and/or enhanced system modules.
  • Ensures that quantitative & qualitative analysis on bargaining proposals are prepared & analyzed with appropriate recommendations made to the team, including communicating same to the unions when necessary.
  • Oversight of Corporate employee records, including medicals, police clearances, recruitments, benefit/dependent information, and employee life cycles and ensure data integrity and security in accordance with appropriate City bylaws and Canadian/Municipal Privacy legislation.
  • Oversight and budget responsibilities for the Card Access System, following appropriate access to door access and maintain this information confidential and secure.
  • Establish and maintain HR data practices, policies and procedures to oversee data governance.
  • Maintains awareness of new, legislative and emerging trends and recommends best practices utilizing current market trends. 
  • Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program. 
  • Will perform other related duties as required.


  • Must have a University degree in Business, Finance, Public Administration, Human Resources, Social or Computer Science, or other relevant field or Ontario Ministry of Education equivalency, and a minimum of six (6) years experience in the areas of payroll operation/compensation practices, human resources, benefits, pension, WSIB, and/or HCM administration. OR
  • Must have a post secondary school community College Diploma in Business, Finance, Public Administration, Human Resources, Social or Computer Science or other relevant field or Ontario Ministry of Education equivalency, and over ten (10) years experience in the areas of payroll operation/compensation practices, human resources, benefits, pension, WSIB, and/or HCM administration.
  • Must have the ability to travel to off-site locations in a timely and expedient manner as required. If method of travel is by vehicle a current valid and lawful Driver’s Licence is required in accordance with the Highway Traffic Act and must provide a driver’s abstract as a condition of employment.
  • Must have proven leadership qualities and be both self-motivated and a team player.
  • Must have in-depth knowledge and expertise related to HR best practices.
  • Must have Legislation and Regulatory knowledge in the areas of Pay Equity, Employment Standards Act, Employment Insurance Act, Income Tax Act, OMERS, Ontario Pension Benefits Act, MFIPPA, Privacy laws, etc.
  • Must have proven relationship building skills at all levels of the workforce and the organization.
  • Must have the ability to lead and influence individuals and teams within a large organization and in the context of change.
  • Must have excellent oral and written communication skills, including presentation skills. 
  • Must have excellent interpersonal skills, coaching skills and political acuity.
  • Must have superior analytical, financial and statistical skills, including HCM.
  • Must have established computer skills and demonstrated proficiency in MS Office Suite and PeopleSoft.
  • Must have a commitment to continuous improvement and service excellence. 
  • Should have knowledge of the Occupational Health & Safety Act, its regulations and knowledge of the hazards associated with work.
  • Will be required to complete and remain current as per the requirements of the Corporation’s Management Certificate Program.
  • Progression through the Art of Supervision Program Certificate or a supervisory program of a similar nature is considered an asset.
  • Certified Payroll Manager (CPM), Certified Human Resources Professional (CHRP), Certified Information Security Manager, Certified Employee Benefit Specialist (CEBS) or Certified Network Professional would be considered an asset.
  • The physical demands analysis associated with this job indicates a sedentary level of work.


  • Only those applicants selected for an interview will be acknowledged
  • We offer a smoke-free office environment
  • Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
  • The Corporation of the City of Windsor is an Equal Opportunity Employer

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.