Customer Service Clerk

Job Details

JOB POSTING #:      2023-0091

POSTING PERIOD:   Wednesday, February 22, 2023 at 8:30 AM to Tuesday, February 28, 2023 at 4:30 PM

DEPARTMENT:  Finance      

UNION:   C.U.P.E. Local 543           

JOB CODE: 543053

POSITION STATUS:  Temporary Full-Time

GRADE/CLASS: 0.07

# OF POSITIONS:    1  

RATE OF PAY:  $23.62 - $27.79 per hour       

SHIFT WORK REQ'D: No

DUTIES:

  • Reporting to the Manager of Property Valuation & Administration, this position will be responsible for responding to tax enquiries from City residents and the processing of tax and receivable payments;
  • Is responsible for a variety of support and clerical duties including but not limited to answering tax inquiries by telephone or at the counter; 
  • Accepts and processes  payments for taxes and accounts receivable invoices; 
  • Balances and prepares deposits for the bank;
  • Accepts post-dated cheques at the counter or through the mail and processes payments for deposit at the bank;
  • The incumbent will be responsible to update and follow-up on current files and notices for outstanding accounts;
  • Communicates with the public and fellow staff in a courteous and tactful manner;
  • Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program;
  • Will perform other related duties as required.

QUALIFICATIONS:

  • Must have an Ontario Secondary School Graduation Diploma or Ontario Ministry of Education equivalencies;
  • Must have over three (3) months of experience in a computerized office environment utilizing the Microsoft Suite of Products (i.e. Word, Excel, Outlook);
  • Must be proficient in mathematical calculation;
  • Must possess good public relations skills;
  • A working knowledge in the property tax area will be considered a definite asset;
  • Basic knowledge of accounting procedures is an asset;
  • The physical demands analysis associated with this job indicates a light level of work.

NOTE:

  • Only those applicants selected for an interview will be acknowledged
  • We offer a smoke-free office environment
  • Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
  • The Corporation of the City of Windsor is an Equal Opportunity Employer

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.