Caseworker - Discretionary Benefits

Job Details

JOB POSTING #: 2023-0455

POSTING PERIOD: Friday, November 17, 2023 at 8:30 AM to Thursday, November 23, 2023 at 4:30 PM         

DEPARTMENT: Employment & Social Services

UNION: C.U.P.E. Local 543

JOB CODE: 543231

POSITION STATUS: Regular Full-Time



RATE OF PAY: $32.06 to $37.70 per hour.



Reporting to a Supervisor, this position will be responsible for interviewing applicants and participants in order to complete assessments to determine eligibility and entitlement for emergency assistance and discretionary benefits for low-income individuals and families and persons in receipt of Ontario Works & Ontario Disability Support Program (ODSP). Responsible for documenting and processing benefits in a timely manner and in a computerized environment using the Social Assistance Management System (SAMS) programs. Responsible for assessing client circumstances to identify specific needs and to make referrals to community agencies as required. Develops and maintains a good rapport with customers and other staff members. Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program. Will perform other related duties as required. 

NOTE: Please be advised that the initial job placement for this posting will be at the Windsor location. However, applicants are reminded that management reserves and retains its rights to transfer employees and change their work assignment location at any time.                     


  • Must have a three (3) year post-secondary school Degree from a University in Social Sciences, Social Work, Public Administration, Business Administration or Ontario Ministry of Education equivalencies;
  • Must have over one (1) year of direct client support experience as it relates to human services planning and/or case management in a Social Services environment with good knowledge of Social Service programs and related legislation;
  • Must have good knowledge of Social Service programs and related legislation;
  • Must be a mature person who can demonstrate sensitivity to client needs;
  • Must have operating knowledge of computer systems/programs including the Microsoft Suite of Products such as Word, Excel and Outlook;
  • Must have a strong customer service focus and strong verbal and written communication skills;
  • The physical demands analysis associated with this job indicates a limited / sedentary level of work.


  • Only those applicants selected for an interview will be acknowledged
  • We offer a smoke-free office environment
  • Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
  • The Corporation of the City of Windsor is an Equal Opportunity Employer

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.