Special Assistant (Correspondence and Constituent Services)

Job Details

JOB POSTING #:  2022-0471

POSTING PERIOD:  Thursday, December 8, 2022 at 8:30 AM to Friday, January 13, 2023 at 4:30 PM

DEPARTMENT:  Mayor's Office

UNION:  Non Union

POSITION STATUS:  Temporary Full-Time Contract



The Special Assistant (Correspondence & Constituent Services) will work as part of the Mayor’s Office team to manage and track formal interaction with members of the general public and stakeholders. In managing the Mayor’s Office correspondence, the successful candidate will take care and pride to respond to inbound communications while also generating outbound correspondence to local and regional stakeholders, individuals and groups. The Special Assistant’s writing will include communications of varying difficulty and sensitivity, including intergovernmental communications. An ability to independently research complex public policy topics to be able to synthesize a professional and timely response will be an asset.

In organizing and managing the Mayor’s Office constituent services, the Special Assistant will track, research, coordinate and communicate the nuances of local government service delivery in response to inbound requests. This area of responsibility will require the successful candidate to quickly become versed in multiple areas of municipal service delivery and be able to manage a high volume of inbound communications. Working collaboratively alongside other Members of the Mayor’s Office team, the Special Assistant will develop tools to track and manage correspondence and constituent requests and be responsible for developing service metrics and quality standards.

As these core responsibilities have unpredictable output requirements, with periods of high volume interactions or inbound requests, moderated by periods of calm, additional research projects and duties may be assigned, to support the Mayor’s Office operations. 


  • Must have a University degree in Business Administration, Communications, Public Relations, Public Administration, Political or Social Science or Ontario Ministry of Education equivalency;
  • Ability to manage and prioritize multiple tasks at a time;
  • Proficiency with Microsoft Word, Excel, PowerPoint and Outlook;
  • Ability to understand and interpret concepts in order to gain a working knowledge of the Municipal Government's roles and responsibilities;
  • Additional language skills will be considered an asset but is not a requirement;
  • Excellent interpersonal and verbal communication skills are a necessary asset;
  • Ability to take direction well;
  • Previous experience in a political office or an administrative role is welcome.


  • An online application is available and must be completed and submitted by no later than the posting period noted.  Internet access is available at your local library branch.
  • If you require assistance to apply online, please contact recruitment@citywindsor.ca or call (519) 255-6515.
  • Resumes will be given further consideration based on meeting the criteria as identified in the qualifications section.


  • Only those applicants selected for an interview will be acknowledged.
  • We offer a smoke-free office environment.
  • Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment. 
  • The Corporation of the City of Windsor is an Equal Opportunity Employer.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.