Manager, Quality Improvement & Special Projects

Job Details

JOB POSTING #:     2023-0057

POSTING PERIOD:  Tuesday, January 31, 2023 at 8:30 a.m. to Monday, February 13, 2023 at 4:30pm


UNION: Non-Union


POSITION STATUS: Regular Full-Time



RATE OF PAY: $89,007.36 - $108,274.62 Annually


Reporting to the Executive Director, this position is responsible for supporting the development and implementation of an integrated approach to Quality Improvement at Huron Lodge and leading Special Projects. This role is integral to fostering a culture of continuous quality improvement and resident and staff safety, as well as operational excellence through developing systems and processes and support effective quality management. It supports all parts of the long term care home in problem solving and quality improvement. In collaboration with the Leadership Team, develops and submits the Annual HQO Quality Improvement plan and Progress report for the Home. Leads the internal Quality Improvement Team Meetings. Ensures that all quality management and risk management related activities are reviewed, discussed and follow up actions identified as necessary. Monitors indicators on the public website of HQO and Your Health System Communicates data analysis, trends, and Quality Improvement activities to Residents’ and Family Council as well as survey results and follow up. Oversees the Emergency Preparedness program and works closely with Leadership Team and the Health and Safety chairs to ensure compliance and follow up as needed. Performs direct supervisory duties. Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program. Will perform other related duties as required.


• Must have a University Degree in Social & Health Sciences, Business or other similar field or Ontario Ministry of Education equivalency, and a minimum of four (4) years of related experience in project management, planning and leadership;
• Must have completed the Administrator Certification Program for Long Term Care;
• Must have knowledge of community and governmental resources;
• Must have an excellent working knowledge of long-term care and senior living in Ontario;
• Must establish and maintain pleasant working relationships with governmental and business agencies and institutions, residents, staff, volunteers and the general public;
• Must demonstrate the ability to set direction, lead and drive change in an organization and to create a highly engaged team;
• Must be able to deliver results; strong operational skills;
• Must be a team player; highly collaborative;
• Must be committed to excellence, continuous improvement and lifelong learning;
• Must have effective verbal and written English communication skills required;
• Should have knowledge of Occupational Health & Safety Act, it’s regulations and knowledge of the hazards associated with the work;
• Will be required to complete and remain current as per the requirements of the Corporation’s Management Certificate Program.
• Progression through the Art of Supervision Program Certificate or a supervisory program of a similar nature is considered an asset.


  • Only those applicants selected for an interview will be acknowledged
  • We offer a smoke-free office environment
  • Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment. The Corporation of the City of Windsor is an Equal Opportunity Employer

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.