Customer Service Representative

Job Details

JOB POSTING #: 2022-0212

POSTING PERIOD:  Friday, June 3, 2022 at 8:30 AM to Thursday, June 16, 2022 at 4:30 PM 

DEPARTMENT: Planning & Building Services

UNION: C.U.P.E. Local 543

JOB CODE: 543015

LOCATION: Various

JOB CODE: 543015

POSITION STATUS: Temporary Full-Time

GRADE/CLASS: 0.13

# OF POSITIONS: 3

RATE OF PAY:  $28.49 – $33.49 per hour

POSITION #: 00001588, 00001586, 00001587

SHIFT WORK REQUIRED: No

HOURS OF WORK: 33.75


DUTIES:

  • Reporting to the Manager of Policy and Regulatory Services, or designate, this position will be responsible for receiving and processing permit applications and supporting documentation. 
  • Reviews applications supporting documentation and construction plans to ensure sufficient details are provided and are in compliance with all regulations, by-laws, and agreements. 
  • Ensures application bonds and letters of credit have been paid. 
  • Calculates permit fees for payment to the Cashier. 
  • Researches property history as necessary. 
  • Provides general information to the public related to zoning by-laws and other by-laws enforced by the Building Department. 
  • Communicates with public and fellow staff members in a tactful and courteous manner. 
  • Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program. 
  • Will perform other related duties as required.

QUALIFICATIONS:

  • Must have an Ontario Secondary School Graduation Diploma plus two (2) years of post-secondary training from a Community College or University in a Civil Engineering Technology, Architectural Engineering Technology or Construction Engineering Technician program or Ontario Ministry of Education equivalencies;
  • Must have over one (1) year of experience with by-laws (such as zoning criteria by-laws enforced by the department), reading drawings, calculating figure and construction related matters;
  • Must have experience in a computerized office environment;
  • Must understand construction terminology and procedures;
  • Must have the ability to read and interpret construction drawings, plans, surveys, legal descriptions, and agreements related to property;
  • Must possess good written and oral communication skills;
  • Must be capable of working with the public in an efficient, helpful and tactful manner;
  • The physical demands analysis associated with this job indicates a limited / sedentary level of work

NOTE:

  • Internal candidates will be granted priority consideration before external applicants as determined by the applicable Collective Agreement eligibility process and/or current Corporate hiring practices.
  • Only those applicants selected for an interview will be contacted.
  • The Corporation of the City of Windsor is an Equal Opportunity Employer.
  • We offer a smoke-free office environment.
  • Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment. 

All City of Windsor employees are required to be fully vaccinated as a condition of employment in accordance with the City’s COVID-19 Vaccination Policy

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.